Returns
We believe our products
will help you live a more stylish, healthier and happier
life! If for whatever reason you are not 100% satisfied
with your purchase you may return it.
We operate a "no-quibbles" guarantee, which means
that if for any reason you are unhappy with your purchase,
you can return it to us in its original condition within
30 days of the date you received the item, unopened (with
any seals and shrink-wrap intact) and we will issue a full
refund for the price you paid for the item.
If the item is defective
- You have the right to return a
faulty item within a reasonable period of time. Please
keep all the warranty information that accompanies your
item as this may be needed should there be a fault.
If we sent you an item
you did not order
(an "incorrect" item)
- As soon as you find out we've
sent you an incorrect item, send the incorrect item back
to us and we'll make sure you are not charged for it.
If you want us to replace the item we sent you with the
item you ordered, let us know and we'll send you the correct
item as soon as we can.
By law, customers in the European Union also have the right
to withdraw from the purchase of an item within seven working
days of the day after the date the item is delivered. This
applies to all of our products.
To cancel your purchase within the seven-working-day cooling-off
period, please call our customer service department giving
the reason for the return as "I just don't want it anymore".
Please package the relevant item(s) securely and send it to
us using the personalised return label so that we receive
it within seven working days of the day after the date that
the item was delivered to you.
Please note that we cannot accept returns if you deliver them
to us by hand.
For your protection, we recommend that you use a recorded-delivery
service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of
returning the items to us unless we delivered the item to
you in error, or if the item is damaged or defective.
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